Maintenance, support and improvements of COTs windows applications.
Support users by explaining system capabilities, handling questions and solving incidents
Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles
Respect commitments according to the support part of the Assignment Agreements
Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking
Be able to identify problems using application root cause analysis and investigation, understand integration framework for associated applications as needed to solve a problem
Participate in the planning of application maintenance and enhancement activities
Acquire sufficient knowledge of business processes in the area of assignment
Follow recommended Ways of Working with Incident, Problem & Knowledge Management systems and write articles in support knowledge base to improve efficiency
Understanding of Devops principles and Lean Way of Working
Minimum of 2-3 years Experience and good performance as Application Support IT do Windows plataform
Experience workin with application support for Client-server and web applications
Practical knowledge in Incident Management & Problem Management including Root Cause analysis
Understanding of DevOps principles and Lean Way of Working
Understanding of Integration framework for associated applications
Relevant technical trainings
Desk Side & customer support
Software Integration Testing & systema testing
IT user services
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